|Lifetime Warranty Limited Warranty on Lifestyle Accessories and Hard Goods Contact Us Returns||
Hunt with confidence! The Outdoor Recreation Group is committed to providing you with high-quality back packs, duffles and lifestyle accessories built to last a lifetime. Every item we make is fully guaranteed against defects in workmanship and materials for the life of the product.
Our guarantee applies when the product has been used for the purpose intended and under normal conditions. Replacement necessitated by normal wear and tear, accident, improper care or use, negligence, or natural breakdown of colors and materials over extended time and use, is not covered under our guarantee. Any repairs, modifications and alterations done by someone other than Fieldline® will void the Lifetime Guarantee. The Lifetime Guarantee does not include coverage for personal belongings that have been stored in Fieldline® packs or accessories. Expensive and sensitive electronic or optical equipment and other incidental and consequential losses are excluded from the Lifetime Guarantee. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
Depending on store policy, we suggest you first try and return your item to the store you purchased from for replacement. We do not make repairs and we do not send replacement parts except for bite valves. Do not return items with embroidery or silk screen, or items of sentimental value, unless you are willing to accept replacement. If your item is an older model or color, and has been discontinued or is no longer in stock, we will do our best to replace with comparable item and color. Fieldline® will replace any item that has been proven defective to the original owner.
While we appreciate your loyalty, our policy does not cover the freight portion of the warranty when a consumer resides outside the USA. If you would like a replacement sent to a USA address, we will ship replacement at no charge and freight free. If you want replacement shipped overseas, please provide your credit card information so we can charge you the cost to mail replacement to you. You do not need to return your defective item to us, but you will need to provide photos in support of your claim.
For guarantee evaluation, defective items must be returned along with your name, address, telephone number, email, and a brief description of the defect to:
The Outdoor Recreation Group
All Shipping must be prepaid and insured. The Outdoor Products® will not be liable for inbound packages. Please allow five to ten working days for replacement.
For Bite Valve Replacement, email email@example.com, subject line: Bite Valve. Give us your name and address and we will mail a pair to you within two business days.
To check status of your return, email firstname.lastname@example.org, subject line: Check Status. Give us your name, address, telephone number and date you shipped to us and we will reply to you within two business days.